FAQ

Most asked questions

Which payment types are available?

Currently our payments are processed via Payoneer. Eventually we might include other methods!

How does shipping work?

Yes, we do ship for the US!

Since we cannot calculate the shipping dinamically, we work with averages for each country. Initially, we will be sending our orders each Monday and Friday, so you'll probably be getting your order update for shipping on these days. (We still have our regular jobs, so this makes it easier on us!).

You'll hardly run into any VAT fees, but if you do, that's on you! Shipping times might differ from country to country but, on average, it takes up to 20 days to ship from Brazil to the world.

Once we have the ETA from the courier, we'll inform you. But be mindful of that!

I've had a problem with my order, what now?

We hand-pack our orders with love and caution but, if you've had any problems with your purchase, do not hesitate to reach us out!

What about refunds?

Help an artist out, guys!
After an order has shipped, we do not offer refunds.
Still, if you have any special circumstances or had any problems with your order, reach us out!